Carbon Axles Warranty

To see Metalcloak's industry leading Customer Service and Warranty policy, click here.

Introduction

Thank you for choosing Carbon by Metalcloak. We stand behind the quality and durability of our products and are committed to providing you with the best possible experience. This warranty is designed to be straightforward and user-friendly, ensuring that you understand the coverage and process for any claims you may need to make.

Warranty Coverage

1. Axle Shafts

  • Lifetime Warranty: All Carbon axle shafts are covered by a limited lifetime warranty. This warranty protects against manufacturing defects and axle breakage, ensuring your axles perform reliably as long as you own your vehicle.
  • Transferability: This warranty is non-transferable and applies only to the original purchaser of the axle shafts.
  • The Small Print: For the first warranty return, we offer a 'No Questions Asked' replacement. However, after the first warranty claim, Carbon reserves the right to either replace the axle or refund the original purchase price.

2. Additional Products

  • One-Year Warranty: All other Carbon Offroad products are covered by a one-year warranty, including U-Joints. This warranty protects against defects in materials and workmanship for one year from the date of purchase.
  • Transferability: This warranty is non-transferable and applies only to the original purchaser.

Warranty Exclusions

This warranty does not cover:
  • Normal Wear and Tear: Bearings and Seals are subject to normal wear and are not covered under this warranty.
  • Damage Due to Misuse or Modification: Any damage resulting from accidents, improper installation, misuse, negligence, or alterations will void the warranty.
  • Competition Use: Products used in competition or racing are not covered under this warranty.
  • Incidental or Consequential Damages: We are not liable for incidental or consequential damages, including but not limited to loss of time, inconvenience, loss of vehicle use, or any other costs incurred due to the failure of a Carbon by Metalcloak product.

Making a Warranty Claim

To make a warranty claim, please follow these steps:
  1. Contact Us: Reach out to Metalcloak's customer service team to initiate your warranty claim. You will need your proof of purchase and details about the issue you're experiencing.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.
  3. Shipping: Send the defective part to Carbon by Metalcloak, freight prepaid. Ensure the RMA number is clearly marked on the package.
  4. Inspection and Resolution: Upon receiving the returned part, we will inspect it to verify the defect. Our Quality Assurance team confirm the defect and we will replace the product or issue a refund or credit at that time.

Additional Information

  • State Laws: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
  • Final Determination: Carbon Offroad reserves the right to make the final determination on all warranty claims.

Customer Service

For any questions or to start a warranty claim, please contact our customer service team: Thank you for choosing Carbon Offroad. We appreciate your business and are here to support you every step of the way.

Carbon Offroad Team