Metalcloak's Policy on Warranty & Customer Service
"Home of Fully Transferable, Lifetime Customer Service." - Matson
Our Commitment is Simple -- we take care of our customers. Period. Every customer is unique and every situation is just as unique. However, we will strive to find a solution that truly takes care of you, our customer. If we can't do that, we have no reason to be in business.
Now for the fine print...
This warranty is non-transferable. MetalCloak's obligation under this warranty is limited to the repair or replacement of the defective parts only; at MetalCloak's discretion. Any costs associated with removal, installation, reinstallation, shipping charges, and incidental or consequential damages are excluded from this warranty. Additional exclusions include product finish, damage due to improperly installed products, damage due to abuse or neglect, products that have unauthorized modifications or alterations, products used in competition, damage due to accidents or other abnormal, excessive or improper use, bushings and other wear items.
Should be "Defects in material and workmanship" for MetalCloak 6Pak TM shocks, DuroflexTM Joints and all other suspension components do not include dented cylinders or bent rods caused by impact or abuse. Shock absorbers are considered a wear item; thus diminished dampening resistance is considered normal wear and is therefore not warrantable.
If you have any questions about our warranty or our commitment to you, our incredible customers, please call us at 916-631-8071 or use the Contact Us link above.